Shipping & Returns

We target a maximum turn-around time of 5 days. Typically orders are shipped out 1-2 days from the time we receive the unit(s) at our location. Return shipping via UPS and USPS, rates calculated based on actual weight. Canadian customers: orders are shipped back via USPS only. When sending us your receiver, please specify that it is being sent in for service/repair and is not part of a sale.

Cancellations & Returns: Buyer may cancel order at anytime before we perform the work on their unit(s). Receivers already at our location will be subject to return shipping charges. Refunds are only available if we absolutely cannot make the modification perform as advertised. Returns are accepted on pre-modified receivers that have not been activated. Unless otherwise specified, new receivers are covered by a manufacturer's warranty which is handled by your service provider (not the responsibility of Nextcom, LLC).

All returns are subject to the following restocking fees: DIY kits - 10%. Nextcom modified revceivers - $100 non-refundable installtion/removal fee.